Business Hours for calls: Monday-Saturday 9am PST - 6pm PST
Sundays we are closed for calls.
Send us a LIVE CHAT message.
You may email us or leave us a voicemail during closed business hours.
ONLINE RETAILER NO PHYSICAL STORE LOCATION
We do not have a store location and are an online boutique only and puppies must be shipped or delivered to your airport with a puppy nanny. We do not have a location for pick up unless you are located in MEXICO.
About our Puppies
Every puppy page has info tabs below photos and videos to let you know whats included, rebates and our Policies . Puppies are not promised to be house trained as they are are puppies and part of puppy ownership is house training your puppy once they arrive to your home. We do start them on puppy pads but, make no guarantees on house training upon arrival to your home as most puppies 3-4 months old are not fully house trained and do require training at their new homes.
1.) Browse our selection of puppies via our website. Call us at 1-888-743-0325 so that we can answer questions that you may have about your new teacup puppy.
2.) Make sure to research the different breeds you are looking to adopt so that you will know their breed related health issues, care and maintenance to be sure its a good fit for you family.
3.) Review our teacup puppy care page and make sure a teacup puppy is an ok fit for your family prior to purchasing.
4.) Once you have decided on a teacup puppy to purchase please call us just to check to make sure the puppy is available and after confirmation it is you can follow these steps to move forward with purchase. As we also have several shipping options to discuss with you to help finalize the transaction and guide you on what shipping option will work best for you. Our website is updated weekly.
5.) Make sure to review our Warranty page to understand whats included and covered and whats required of you prior to purchase. We do not refund payments because you did not read over our policies or procedures prior to purchase as this information is available to you at all times prior to sale.
6.) We accept payment two ways. You can submit full payment with your credit card or debit card via our website. WE DO NOT ACCEPT AMEX! All prices on the website are CASH prices. There is a $250 processing fee added to the total for all full credit card purchases for under $8500 and $500 added for transactions over $8500. You may also submit a deposit of $2500 and follow up with a bank wire or direct deposit. After we have received your deposit submission. We will follow up with an email with our banking info to finalize payment for your puppy. A deposit will hold your puppy for 48 hours only. If you need more time or need to discuss a timely payment arrangement please call us a 1-888-743-0325 prior to placing your deposit so that we can approve final payment date. If the final balance is not paid on approved date or within 48 hours the puppy will go back up for sale you will be issued a letter of credit to use within the next 90 days. You will be prompted to upload a photo ID or Passport copy to us at the time of purchase to verify the identity of whom is making payment. We require a photo id of the purchaser only not friends or family members. If you are name is on the buyers info we will require a copy of YOUR DL or Passport. Teacup Puppies are placed on hold by deposit or payment only as we receive a lot of inquires and visits to our website so to make it fair to the next client inquiring we do require a deposit of $2500 for a puppy to be placed on hold/pending for you.
7.) We do prefer calls when inquiring about our puppies and we do not tolerate rude inquiries or those who we feel are going to be difficult to work with as we offer an amazing experience for our clients purchasing their puppy. We have strict business hours that must be adhered to as we both have families.
8.) We will send you a welcome email after your purchase with paperwork that has to be completed prior to your puppy shipping. The faster you complete the paperwork for us the more quickly we will be able to set up shipping and delivery for your puppy so completing that paperwork within the first 48 hours is crucial to schedule your puppy for shipping. Any paperwork not finished within the first 48 hours will delay your puppy for shipping for up to a week as we have set forth schedules of when we ship our pups and its first come first serve based on our puppy orders for that week.
Refund and Exchange Policy
We do not offer refunds or exchanges unless your puppy has developed a life threatening, untreatable defect prior to delivery. All payments for change of heart decisions will NOT be refunded for any reason. We will issue you a letter of credit minus $500 for our re-listing/holding fee for taking the puppy off the market to other available clients. We take deposits very seriously and we think you should too when making the decision to purchase a puppy.
Insurance Policy Requirement
We do require that you purchase a health insurance plan from Nationwide for your puppy and to keep it valid and in effect for the first year of the puppy's life if you do want the extra warranty coverage provided by us to cover your puppy. Please view the warranty info page for more information regarding our coverage, payouts and replacement warranty. You may decide to opt out of this coverage and if so the puppy will be sold as it without warranty or guarantees from us. We require this to safeguard our pups and to be sure their medical care is priority and covered without huge expenses to you and it is one of the biggest worries of adopting a new puppy. The policy leaves you worry free of expensive vet expenses. Also, its just an important factor for safe guarding your puppy. You are investing in the pups future and wellbeing.
NOTE: Since our breeding program is located in South Korea and Mexico all puppies require shipping to arrive into the US and to your local airport, regardless of your location.
Shipping Turnaround times are 3-4 weeks for our cargo service. Our expedited nanny service is around 10-14 days. Times may vary depending on age of puppy at the time of sale. Its best to ask prior to purchase if you are in a rush to receive your puppy to decide if we can meet your deadline.
Prior to Checkout
, its important to give us a call so we can walk your through the shipping procedures as they are listed below but, we do offer several options so its best to discuss these prior to submitting your order. You can reach us by calling 1-888-743-0325 during business hours of Mon-Fri 9am-6pm. Otherwise, please use our contact us
form to ask questions. Not following up with us prior to purchasing your pup there MAY be additional shipping fees required to complete your order.
SHIPPING IN THE UNITED STATES ~ Rate Flat $1000 no matter destination. Not all puppies are allowed cargo and if you choose cargo option we may instruct you afterwards that your puppy will be required to go with a nanny depending on size and breed.
All puppies that enter the USA must be cleared via customs with a customs broker at the port of entry. The shipping fee is $1000 to include terminal fee $75 customs clearance $150, pick up drop off fees $195 at our local vets office which includes 2 days boarding there for $50 a night , new health certificate $50 and then our reship fee with airlines cargo $375. During certain times of the year Cargo service MAY NOT be available and Nanny shipping is required due to temperatures.
Free Shipping Airports: We do offer direct free shipping to certain airports including JFK, Dallas, San Francisco, and Las Vegas if the puppy is older than 6 months of age and over a required weight.
SHIPPING IN CANADA ~ Rate Flat $1200 no matter of destination
All puppies that enter the USA to be reshipped to Canada must be cleared via customs with a customs broker at the port of entry. Our shipping fee is $1200 to include customs clearance, pick up drop off fees at our local vets office which includes 2 days boarding and then our reship fee with airlines to your airport in Canada.
SHIPPING TO MEXICO ~ Rate includes shipping to our port and then having Nanny pick up and deliver to client in Mexico.
All puppies that enter the USA to be reshipped to Mexico must be cleared via customs with a customs broker at the port of entry. Our handling fee is $1000 to include customs clearance, pick up drop off fees at our local vets office which includes 2 days boarding. Our nanny from Mexico is a licensed vet and she travels to our port and picks up the puppy to take the puppy in cabin to deliver to client. Her fee is $1200 for go to our port to pick up your puppy and then take back to Mexico as she has to pay for her roundtrip ticket, hotel and transportation and her time. Depending on how many pups she is picking up you may call her to discuss pricing.
Outside USA or Mexico Shipping
We no longer ship puppies outside the USA or Mexico so if you are located in another country you will be responsible for coming to our port to pick up your puppy and prepare your own documents for taking the puppy back to your country. Puppies should not travel cargo either if you are taking the puppy back to your country and need to travel in cabin with you.