How to Shop

Business Hours for calls: Monday-Saturday 9am PST -  6pm PST 
Sundays we are closed for business.
Send us a LIVE CHAT message. 
You may email us or leave us a voicemail during closed business hours.
1-888-743-0325 

Location 

ONLINE RETAILER NO PHYSICAL STORE LOCATION
We do not have a store location and are an online boutique only and puppies must be shipped or delivered to your airport with a puppy nanny. We do not have puppies available here in Houston for pick up. 
*If you are located in MEXICO and the puppy's origin is in Mexico you can pick up in that circumstance*

About our Puppies

Every puppy page has a description and estimated adult weight below photos and videos, along with an outline of whats included, and a review of our Policies . Puppies are not promised to be house trained as they are young puppies and part of puppy ownership is house training your puppy once they arrive to your home. We do start them on puppy pads but make no guarantees on house training upon arrival to your home. All of the puppies will remain at their breeders home in the place of origin on their page until bought and shipped. 

Purchase Process

1.) Browse our selection of puppies via our website. Call us at 1-888-743-0325 so that we can answer questions that you may have about your new teacup puppy.
2.) Make sure to research the different breeds you are looking to adopt so that you will know their breed related health issues, care and maintenance to be sure its a good fit for you family.
3.) Review our teacup puppy care page and make sure a teacup puppy is the right choice for your family prior to purchasing.
4.) Once you have decided on a teacup puppy to purchase you can purchase online through each puppy's page as we do not take payments over the phone.  Feel free too call us with any questions PRIOR to buying, or to make sure the puppy is available or to help finalize the transaction. We have a couple different shipping options available that are discussed in the Shipping section below and we can help you decide which is the best option for you and your new baby. 
5.) Make sure to review our Warranty page to understand whats included and covered and whats required of you prior to purchase. We do not refund payments because you did not read over our policies or procedures prior to purchase as this information is available to you at all times prior to sale.
6.) We accept two methods of payment . You can submit full payment with your credit card (Visa, Mastercard or Discover) via our website. WE DO NOT ACCEPT AMEX! You may also submit payment via bank wire to our business bank account. We can take a combination of both payments as well. If you need more time or need to discuss a timely payment arrangement please call us a 1-888-743-0325 so that we can approve final payment date. If the final balance is not paid on approved date or within 48 hours the puppy will go back up for sale you will be issued a letter of credit to use within the next 90 days. You will be prompted to upload a photo ID or Passport copy to us at the time of purchase to verify the identity of whom is making payment. We require a photo id of the purchaser only not friends or family members. If you are name is on the buyers info we will require a copy of YOUR DL or Passport. Teacup Puppies are placed on hold by deposit or payment only as we receive a lot of inquires and visits to our website so to make it fair to the next client inquiring we do require a deposit of $2500 for a puppy to be placed on hold/pending for you. 
 
7.) We do prefer calls when inquiring about our puppies and we do not tolerate rude inquiries or those who we feel are going to be difficult to work with as we offer an amazing experience for our clients purchasing their puppy. We have strict business hours that must be adhered to as we both have families. 
8.) We will send you a welcome email after your purchase with paperwork that has to be completed prior to your puppy shipping. The faster you complete the paperwork for us the more quickly we will be able to set up shipping and delivery for your puppy so completing that paperwork within the first 48 hours is crucial to schedule your puppy for shipping.We have an insurance policy requirement on each puppy. The insurance company has a 14 day wait from the time you sign up to when the policy goes into effect. Your policy must be in effect before we will deliver your puppy. So obtaining this policy is an urgent part of the process to avoid delay is the arrival of your puppy.

Policies

Refund and Exchange Policy 

We do not offer refunds in part or in full. We only offer replacement puppies when there is a non-treatable, hereditary or congenital defect. All payments for change of heart decisions will NOT be refunded for any reason. We will issue you a letter of credit minus $500 for our re-listing/holding fee for taking the puppy off the market to other available clients. We take deposits very seriously and we think you should too when making the decision to purchase a puppy. 
We do not exchange puppies prior to arrival or after arrival to your home. This is a lifetime commitment and needs to be taken seriously. 

Insurance Policy Requirement 

We do require that you purchase a health insurance plan from Nationwide for your puppy and to keep it valid and in effect for the first year of the puppy's life if you do want the extra warranty coverage provided by us to cover your puppy. Please view the warranty info page for more information regarding our coverage, payouts and replacement warranty. You may decide to opt out of this coverage and if so the puppy will be sold as it without warranty or guarantees from us. We require this to safeguard our pups and to be sure their medical care is priority and covered without huge expenses to you and it is one of the biggest worries of adopting a new puppy. The policy leaves you worry free of expensive vet expenses. Also, its just an important factor for safe guarding your puppy. You are investing in the pups future and well being. The insurance company has a 14 day wait from the time you sign up to when the policy goes into effect. Your policy must be in effect before we will deliver your puppy. So obtaining this policy is an urgent part of the process to avoid delay is the arrival of your puppy.

Shipping/Delivery Service

NOTE: Since our breeding program is located in South Korea and Mexico all puppies require shipping to arrive into the US and to your local airport, regardless of your location.
Shipping Options:

Cargo shipping without nanny is
$500.
Cargo is available to the following select cities only: select cities: Chicago, Los Angeles, Dallas, Atlanta, Las Vegas, San Francisco, Miami, New York, Seattle, Washington DC and Canada - Toronto and Vancouver.
Cargo is typically a  3-6 week wait depending on pups age and size. 
NOTE:Some micro tiny puppies will never be allowed cargo and if you choose cargo option we may instruct you afterwards that your puppy will be required to go with a nanny depending on size of the puppy or feel free to call us to check in advance.
Nanny Shipping $1500 to almost all cities in USA. Nanny service is typically a  2-3 week wait depending on pups age and size. 

 Nanny shipping IN CANADA ~ Rate Flat $1200 no matter of destination
All puppies that enter the USA to be reshipped to Canada must be cleared via customs with a customs broker at the port of entry. Our shipping fee is $1200 to include customs clearance, pick up drop off fees at our local vets office which includes 2 days boarding and then our reship fee with airlines to your airport in Canada.
SHIPPING TO MEXICO ~ Rate includes shipping to our port and then having Nanny pick up and deliver to client in Mexico.
All puppies that enter the USA  to be reshipped to Mexico must be cleared via customs with a customs broker at the port of entry. Our handling fee with all expenses included is $1800. 
Mexico Puppies to the US shipping is with a nanny and is $850
Mexico puppies to Mexico buyers is free or you can pick up.