Help Center

FAQ

Company Profile

Where are you located?

Do you have a location to view or pick up puppies in person?

How do we know you are a legit company?

Shipping Process

What shipping methods to you offer?

How long after we purchase a puppy will it take to receive it?

Purchase Process

How do we reserve a puppy?

What form of payments do you accept?

What is your Refund/Exchange Policy?

What is your Warranty Guarantee?

Policies

Do you guarantee weight of the puppy we purchase?

What is the Insurance Rebate you offer?

How to the Coupons and Discounts work?

VIP Membership

What are the benefits of joining VIP membership?

What is the cost of the VIP Membership?

Do I get a discount on puppies with VIP membership?